This article explores essential questions to ask before you hire a roofer in the UK.
Choosing the right roofing contractor is vital. A strong roof protects your property, reduces energy bills and prevents storm damage.
Before hiring a roofer, you should ask the essential questions below. They help you find a trustworthy, professional roofing contractor, avoid improper installation, and reduce unexpected costs or hidden damage.
Are you qualified and accredited?
Look for a professional roofer with an NVQ Level 2 or 3 in roofing or another relevant trade qualification. Being a qualified contractor matters – especially when roofing work must meet legal requirements.
Membership with groups like the National Federation of Roofing Contractors (NFRC) shows the roofing company follows a Code of Practice. Always verify if your roofer is in a Competent Person Scheme (CPS) – they can certify compliance with building codes and issue the necessary paperwork.
Ask your roofer: “Can I see proof of your qualifications and membership cards?”
Will the work comply with the 2025 Building Regulations (Part L)?
Roofing today must meet Part L of the 2025 Building Regulations. New homes need pitched roofs to reach a U-value of 0.11 W/m²K. Refurbished roofs need 0.16 W/m²K. Flat roofs must meet 0.18 W/m²K. Proper installation using the right roofing materials is key.
Ask: “What insulation and materials will you use to meet these values?”
Do you hold the right insurance?
A reputable roofer will carry:
Public liability insurance – often £1–2 million in coverage.
Employers’ liability cover – required when they have workers.
Optional tools and contract-works insurance – helpful for bigger projects.
Ask: “Can I see your current insurance coverage and certificates?”
What guarantees will I receive?
A good roofer offers a 10-year warranty on workmanship. If they are part of NFRC’s CPS, they must give an insurance-backed guarantee (IBG). This ensures protection even if the company stops trading.
Ask: “Is my warranty backed by insurance, and how do I make a claim?”
How will you keep the site safe?
Safety is crucial. Scaffolding should be professionally erected, with guardrails and toe boards. All safety measures must meet Work at Height Regulations.
Ask: “Who’s responsible for scaffold safety and can I see their inspection log?”
Can you provide recent UK references?
Talking to previous customers is one of the best ways to assess quality workmanship, reliability, and professionalism. Real customer testimonials show what to expect.
Ask: “Can I visit at least two recent jobs and talk to those customers?”
Will I get a written quote, schedule and payment plan?
Always get a detailed quote in writing. It should include materials, labour, VAT, project timeline, start and finish dates, and a staged payment schedule. This protects both the homeowner and the contractor, preventing misunderstandings.
Ask: “Please provide a fixed-price written quote with all project details.”
How will you handle waste and recycling?
Old shingles, decking, timber and flashing often need removal. Ask if they provide a licensed waste-carrier certificate and a waste-transfer note.
Ask: “Will you remove all debris and offer proper documentation?”
What is your plan for bad weather delays?
Rain, wind and ice can delay roofing jobs. A professional should plan for unexpected problems and weather delays, protecting open roofs with tarps or membranes.
Ask: “What’s your backup plan for rain and how do you secure the roof overnight?”
Will you issue a completion certificate?
If part of a CPS, your roofer must provide a compliance certificate after work ends. Keep this in a safe place for insurance or resale.
Ask: “When will I receive my completion paperwork?”
Questions to Ask Before You Hire a Roofer : Summary
Choosing the right roofer starts with asking the right questions. Look for experience, qualifications, and online reviews. Check for up-to-date insurance, a clear contract, and proof of guarantees. Whether it’s a roof repair, roof installation, or full roof replacement, don’t skip on the essentials.
Always:
- Check their past work and references
- Ask about their roofer plans, team and how they handle delays
- Look for signs of a red flag, such as unclear pricing or poor communication
- Provide references, ensure expectations are set, and review your project requirements
You deserve a roofing company that values quality, sticks to timelines, and provides clear answers. With proper research, you can hire a reliable, experienced roofer who takes pride in every roofing project.
Visit our website, read our reviews, and contact us for a realistic estimate. We’re proud to offer a range of roofing services, from minor repairs to full installations. We’re here to protect your home, your garden, and your peace of mind – every step of the way.
Find trusted local roofers today on the Noticed UK business directory.