Dr H2O

Had a leak from my cistern in my downstairs loo. I called this local business and Daniel came out that afternoon. Very friendly, knowledgeable guy. Fixed the leak in no time at all and was on his way. I would definitely use this company again. They were efficient, friendly and reliable at a very good price.

Hello, I wanted to redesign my old fashion toilet and bath. It is updated to a wonderful new tile wall back and wc, basin vanity and bath taps. The end result looks great. I m very happy with new toilet and vanity installations. Thanks a lot for your hard work.

If i could give a 5 star plus I would. From start to finish Dan was brilliant. Everyday he would explain what was done, the options and choices available and what was happening next. Hard working, reliable and honest. We've had work on the house done before and never has someone cleaned up after themselves so well (which shows an attention to detail and care). We now have a beautiful bathroom at a very fair price, thank you Dan/Dr H2o

I would strongly advise against using Dr H2o Plumbing & Heating (Daniel Hallett) and would recommend people also read the other lowest-rated reviews on here before coming to their own decision. On 14 January, we paid a deposit of £792 to secure a start date of Monday 3rd February for our bathroom work, but he never turned up. He initially claimed he had emailed to delay the job, but when challenged, admitted no email was sent. Despite rescheduling twice and repeated assurances that he would come "shortly," he failed to show up multiple times without any explanation until I chased him. After several days of waiting, I lost confidence and requested a refund of our deposit in the late afternoon of Thursday 6th February, as he had failed to carry out the work as agreed. Instead of returning the deposit, he claimed he was entitled to keep it for "loss of earnings"—despite never having shown up or having done any work. He also alleged costs for materials, subcontractors, and a restocking fee of 20%, but despite requesting details and asking for materials to be delivered to me, no details were ever provided, nor were materials supplied. When I pointed out that he was not entitled to keep a deposit after failing to do the work as agreed, he responded that he had 'googled' and his belief and mine were different. He made vague references to seeking legal advice but has continued to withhold our money and failed to provide any justification or evidence for the alleged costs he claimed to have incurred. We have now had to hire another company to do the job and we are preparing to take legal action to recover our deposit. If the deposit is refunded, I will update this review. However, based on our experience, I would not recommend this trader. UPDATE 14/02/2025: Dan, I have already prepared a full transcript of our communications for court. So I can confirm that at no point did I say it was 'fine' for you to schedule a start date and not turn up if you had other things to do. Each time you failed to show, you gave no advance warning nor the basic courtesy of letting me know so I wouldn't waste the day waiting for you. As for your 'half-completed job' remark - our old sink unit was removed only to allow for a window replacement, as shown in the attached photos. Our original plan was just to reinstall a new sink unit, but after our new windows were fitted we decided to go ahead and have the whole bathroom re-tiled instead so sought three quotes for this. Unfortunately, we chose you over retaining AA Cooper Ltd, who carried out the initial work professionally and reliably, because your mid-range quote seemed reasonable at the time. I can only assume you thought you could turn up whenever you wanted because you already had our money. As of today, you have still not refunded our deposit nor provided any justification for keeping it.

Dan fitted a new boiler, installed the new kitchen and created a wet room for me with in my budget, without compromising on the quality of the materials or the workmanship. Dan did herringbone tiling and spent a lot of time insuring it was completed properly. He also installed underfloor heating in both rooms and replaced all the flooring and supports underneath the kitchen. Dan even created a temporary mini kitchen so we were never without a cooking or washing facility. Nothing is a problem for Dan and he will go the extra mile to help you. He even provided us with heaters when our old boiler broke down. Dan looked at my Pinterest images and worked with me to create the exact design I wanted. He also sourced designer radiators and brought catalogues to my home to look for what I really wanted. Dan was clear that he would make sure that the dream would be achieved! Dan also introduced me to other reliable tradesmen, who helped with the overall work. Dan is knowledgeable and explains everything that he’s doing on the job. Overall Dan has a great positive mental attitude and made a stressful renovation much easier by managing it and reassuring that everything would work out fine.