Quick Plumbing And Drainage

Came out at very short notice (about half and hour) at 7pm on a Saturday evening when we suddenly and without warning had a horrendous smell from blocked drains. (Inside our property’s boundary so Thames Water unable to help). Very knowledgeable, skilled and friendly and sorted the problem within an hour or so. Would definitely recommend.

Called them out late Easter Sunday, told call out fee was £120 and they’d be there within the hour. They arrived within the hour assessed the issue and had it fixed within an hour. Great service. However: as ?Solly arrived I told him my beige carpet was less than a month old and offered him bootees to protect my carpet and save him removing his boots . He declined saying his boots were clean. We went upstairs to look at my leaking hot water tank and he proceeded to work WITHOUT putting down any protection on the carpet. So I put down old towels. He quickly ascertained that it was the immersion heater housing that was leaking and started to give me various unintelligible costs in excess of £500 saying also lucky for me he’s VAT registered, to fix it (with a one month guarantee on his work). when I said that means nearly a thousand pound bill his response was to tell me my maths was wrong . If he couldn’t fix the immersion housing then it would be £6000 for a new hot water tank. I asked if we could just drain the tank to stop the leak (it does have a shut off valve and if I’d remembered how to use it I could have done it myself) and I could deal with it after the bank holiday. he said no he wasn’t coming all this way and not trying to fix it so I’d have hot water- which I suppose was thoughtful. He went to his van picked up some new part (may have been a seal of some sort to go between the tank and the immersion heater housing) removed the immersion heater, reattached it and was done within the hour. I managed to negotiate a 3 month guarantee but my final bill was £770 (which to me is far too close to £1000) for the removal and refitting of the same immersion heater. And I still had to clear up the mess and carpet stains where stuff had spilled. I’m sorry to say that being told on more than one occasion “you won’t understand this it’s too complicated” is very patronising. He asked if I had a sharp knife and when I said all my tools are at my daughters he said with a very surprised tone in his voice “you have tools?” If he hadn’t expected me to have any why did he ask for one? Overall not a happy experience.

Just wanted to share a quick note about a remarkable service I received today. Ollie arrived at my place within 20 minutes of my call to fix a burst pipe. I was in utter disbelief as he sorted everything out perfectly within 10 minutes, especially after calling multiple other companies to no avail. Definitely recommend his services for any plumbing emergencies! Thank you so much Ollie

Fast and really helpful service in my domestic emergency. Went above and beyond what I could have expected. Highly recommended!

Really good service. Fixed a leaky drain valve at an unreasonable time. Quick arrival and got the job done with a bit of extra help with the central heating system. Good price for the work done.